1Acceptance & Eligibility
These Terms & Conditions ("Terms") are an agreement between UrVerge Solutions ("UrVerge", "we", "us") and the business or person using our website, CRM platform and related services ("Client", "you"). By creating an account or using the services, you confirm that you are at least 18 years old, are using UrVerge for business purposes, and have authority to accept these Terms on behalf of your business.
2Use of Service
- Our SaaS platform is provided on a subscription/licensed basis
- You agree to use the services only for lawful purposes and in line with these Terms
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, including by your team members
3Subscriptions & Payments
- All subscriptions are billed in advance (monthly or yearly, as per your plan)
- Prices are exclusive of applicable taxes (including GST) unless stated otherwise
- Payment details must be valid and up to date
- If UrVerge offers a prepaid wallet or credits, balances are used only for usage charges on your account, are non-transferable, and refunds are handled as per our Refund Policy
- We reserve the right to suspend or terminate accounts for non-payment
4WhatsApp Business Platform & Meta Charges
UrVerge connects to the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. and WhatsApp LLC ("Meta"). When you connect your WhatsApp Business Account (WABA) to UrVerge:
- Your WABA and phone number remain owned by you and are linked to your own Meta Business Account
- WhatsApp message and conversation charges are set by Meta and billed by Meta to the payment method added to your WABA. These charges are separate from your UrVerge subscription
- Meta may change its pricing, message categories or features at any time; such changes are outside UrVerge's control
- You can disconnect your WABA from UrVerge at any time
6Opt-in, Consent & Acceptable Use
- You must obtain valid opt-in consent from each contact before sending them business-initiated WhatsApp messages, and keep a record of that consent
- You must honour opt-out requests (for example, a reply of "STOP") promptly
- Message templates must be accurate and must not be misleading
- You must not use UrVerge to send spam, bulk unsolicited messages, or messages to purchased or scraped contact lists
- You must not promote prohibited goods or services (such as illegal drugs, weapons, gambling, adult content, or other items restricted by Meta's policies), or send fraudulent, abusive, threatening or deceptive content
- You must not attempt to bypass rate limits, security measures, or Meta's quality systems
7Your Data & Your Contacts' Data
- You own the data you add to UrVerge, including contacts, leads and message history
- You decide why and how your contacts' data is used, and UrVerge processes it on your behalf as described in our Privacy Policy
- You are responsible for having a lawful basis to collect and use your contacts' personal data, including under the Digital Personal Data Protection Act, 2023
- You grant UrVerge permission to store, process and transmit this data only as needed to provide the services
8Number Quality, Restrictions & Suspension
- Meta may rate, limit, restrict or ban a WhatsApp number or account based on message quality, user reports or policy violations. Such actions are taken by Meta, not UrVerge
- UrVerge is not responsible for losses arising from Meta's restrictions on your number or account
- We may suspend or limit your access to messaging features, without prior notice, if we reasonably believe your use violates these Terms or Meta's policies, or puts our platform or other Clients at risk
9Third-Party Services & Availability
- UrVerge relies on third-party services such as Meta/WhatsApp, cloud hosting and payment gateways. Outages, delays or changes in these services may affect UrVerge
- We aim for high availability but do not guarantee uninterrupted or error-free service
- Message delivery depends on Meta and the recipient's device and network, and is not guaranteed
10License
- You are granted a limited, non-exclusive, non-transferable license to use our software
- You may not resell, sublicense, distribute, or reverse-engineer the software
11Intellectual Property
All rights, title, and interest in the software and website remain with
UrVerge
. Unauthorized use of our brand, content, or technology is strictly prohibited. WhatsApp and Meta are trademarks of their respective owners.
12Termination
- We may suspend or terminate your account if you violate these Terms
- You may cancel your subscription at any time through your account dashboard
- After termination, you may request an export of your data within 30 days; data is then deleted as described in our Privacy Policy
13Indemnity
You agree to indemnify and hold UrVerge harmless from any claims, losses, penalties or expenses (including reasonable legal fees) arising from your use of the services, the messages you send, your breach of these Terms, or your violation of any law or of Meta's policies.
14Limitation of Liability
- UrVerge is not liable for indirect, incidental, special or consequential damages, including loss of profits, data or business
- Our total liability for any claim is limited to the subscription fees you paid to UrVerge in the 12 months before the claim
- Service is provided on an "as-is" and "as-available" basis, without warranties of any kind
15Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of UrVerge after changes means you accept the updated Terms.
16Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
