Privacy Policy

This Privacy Policy explains how UrVerge Solutions ("UrVerge", "we", "us") collects, uses and protects information when you use our website (urverge.com), our CRM platform (app.urverge.com, crm.urverge.com) and related services, including our WhatsApp Business messaging features.

1Who This Policy Applies To

• Our customers – businesses that sign up for UrVerge ("Clients").
• Our Clients' contacts – people who interact with a Client through UrVerge, for example by sending a WhatsApp message to a Client's business number.

For data about a Client's contacts, the Client decides why and how it is used, and UrVerge processes it on the Client's behalf. Clients are responsible for having a lawful basis and the required consent (opt-in) to message their contacts.

2Information We Collect

• Account information: name, business name, email, phone number, billing and GST details.
• Usage information: IP address, browser and device type, log data, and pages or features used.
• CRM data entered by Clients: contacts, leads, notes, tasks and pipeline data.
• WhatsApp Business Platform data: when a Client connects WhatsApp to UrVerge, we process the WhatsApp phone number and display name, contacts' phone numbers and profile names, message content (text, images, documents, audio and other media), message templates, and delivery, read and timestamp information.

3How We Use Information

• To provide, operate and improve our services, including sending and receiving WhatsApp messages on behalf of Clients.
• To process payments and manage subscriptions.
• To send service updates, invoices and support messages, and promotional communication (you may opt out at any time).
• To keep the platform secure, prevent spam and abuse, and comply with the law.

We do not sell personal data, and we do not use Clients' WhatsApp message content for advertising.

4WhatsApp & Meta

UrVerge uses the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. and WhatsApp LLC. Messages sent or received through UrVerge pass through, and are processed by, Meta's systems under the WhatsApp Business Terms and Meta's privacy policies.

• Contacts receive business-initiated messages only after giving opt-in consent to the Client.
• Contacts can stop messages at any time by replying STOP or by asking the Client. We help Clients honour such requests.
• We use Meta's tools only for the purposes described in this policy and in line with Meta's Platform Terms and WhatsApp Business policies.

5Sharing & Service Providers

We share data only with providers that help us run the service, under appropriate safeguards:

• Meta / WhatsApp – message delivery
• DigitalOcean (Bangalore, India region) – hosting and storage
• Payment gateways – billing
• Email and analytics tools – service communication and product improvement

We may also disclose information when required by law or to protect rights and safety.

6Where Data Is Stored

Data is primarily stored on servers in India. Some providers (for example, Meta) may process data in other countries under their own safeguards.

7Data Retention

• Account and CRM data are kept while the Client's subscription is active, then deleted within 90 days of account closure unless the law requires longer retention (for example, tax records).
• WhatsApp messages and media are kept while the Client's account is active, or for a shorter period the Client chooses.
• Backups are overwritten on a rolling basis.

8Your Rights (India – DPDP Act, 2023)

You can ask to access, correct, update or delete your personal data, withdraw consent, and nominate someone to exercise your rights. If you are a contact of one of our Clients, please contact that business first; we will assist them.

9Data Deletion Requests

To delete your data, email phanindra@urverge.com with the subject "Data Deletion Request" and your registered phone number or email. We will confirm the request and complete the deletion within 30 days, except where we are legally required to retain the data.

10Security

We use industry-standard measures including HTTPS encryption, access controls, firewalls and restricted administrative access. No method of transmission or storage is 100% secure, but we work to protect your data.

11Cookies & Tracking

• We use cookies for login sessions, preferences and analytics.
• You may manage cookies through your browser settings at any time.

12Children

Our services are intended for businesses and are not directed to anyone under 18.

13Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.

14Contact & Grievance Officer

Grievance Officer: Phanindra, UrVerge Solutions
Email: phanindra@urverge.com
Phone: +91 83675 32571
Address: L.I.G 1/10, BK Guda, Uday Nagar Colony, Sanath Nagar, Hyderabad – 500038, Telangana, India